Tuesday, 21 May 2019
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Hellenic Technical Enterprises delivers high levels of technical support that complements all technologies for all types of applications. Our support team has achieved the highest level of certification for all the products we offer and has provided us with the key factor of success. The services provided differ, as to satisfy all types of customers needs. All programs are designed to give customers access to the support needed and deliver maximum productivity.

 

Warranty Period

  • 12 months
  • Free labour on programming of installation
  • Covers parts default from factory
  • Priority for support
  • Software upgrade if released

H.T.E Silver Maintenance Scheme

  • Support from 8.00 to 17.00 (week days)
  • Covers labour and parts default from factory
  • 2 hours call response time - 3 hours on-site support
  • Priority
  • Two (2) preventive maintenance visits
  • Remote Support

H.T.E. Gold Maintenance Scheme

  • Support from 8.00 to20.00 (week days )
  • Covers labour and parts default from factory
  • 1 hour call response time - 2 hours on-site support
  • Priority
  • Two (2) preventive maintenance visits
  • Remote Support

H.T.E Platinum Maintenance Scheme

  • 24 hrs / 7 days a week support
  • Covers labour and parts default from factory
  • 1 hour call response time - 2 hours on-site support
  • Priority
  • Two (2) preventive maintenance visits
  • Remote Support
  • Upgrade of software
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