Tuesday, 23 July 2019
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Computer DivisionHTE
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Hellenic Technical Enterprises delivers high levels of technical support that complements all technologies for all types of applications. Our support team has achieved the highest level of certification for all the products we offer and has provided us with the key factor of success. The services provided differ, as to satisfy all types of customers needs. All programs are designed to give customers access to the support needed and deliver maximum productivity. These are:

 

Warranty upgrade program

The features of warranty upgrade program is for customers with: 

  • 24/7 telephone, online and onsite support for items purchased and are under warranty
  • Two-hour on-site response
  • Software releases and patch access
  • Mission critical escalation support

H.T.E Silver Maintenance Scheme

  • Easily budget system maintenance, with support from 8.00 to 17.00
  • Hardware support and software upgrades.
  • Optimize system performance and availability.
  • Have confidence - knowing that you're backed by HTE

H.T.E. Gold Maintenance Scheme

  • Extended hour support from 8.00 to 20.00 (excludes week ends and public holidays)
  • Two on-site response for requests
  • Mission-critical escalation support
  • Software releases and patch access

H.T.E Platinum Maintenance Scheme

  • 24/7 online, telephone and on-site coverage
  • Two-hour on-site response
  • Mission-critical escalation support
  • Software releases and patch access
  • Online self-service resources
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